I'm running out of play money, how to get more of it?
You can reset your Play Money balance to 2000. Please click on "Cashier" in the lobby and then "Reset Play Money" in the Play Money tab. Please notice that you can only do so as long as your play money balance is below 1000.
What are free disconnects?
In order to protect our players from unfair behaviour, such as the all-in on purpose, we provide the concept of “free disconnects”. The maximum number of free disconnects is two. Every time you lose your connection and don't get back in time you lose one free disconnect. You are allowed to reset the number of free disconnects to two, but just once a day. Once you are out of free disconnects, you are in an awkward position, because the money you have put into a pot is no longer protected in case of a disconnection.
What if I lose my connection during a poker hand?
If you are able to reconnect in time, you will receive extra time to act. Otherwise, if you have a free disconnect left, you will be considered all-in. Therefore, you can only lose what you had bet before you lost your connection and you can only win the respective amounts from the other players in that pot. If you do not have a free disconnect left and you are unable to reconnect in time, the money you had bet is lost. Please also note that we do not provide disconnect protection for play money tables.
Can I get hand histories about my poker play?
Yes. In the lobby go to the menu Tools > Request Hand History. You have three different options:
- You can get a hand history for a certain number of recent hands (min. 1, max. 100).
- You can get a hand history for a specific hand number.
- You can get a hand history for a complete multi-table-tournament (MTT) or satellite tournament. For Sit-and-Go tournaments you have to use the first option.
