How can I help to keep my TrueMoneyGames account secure?
First, and of uttermost importance, never ever let others know your password. In order to have a password that is highly secure, make sure you follow these guidelines:
- Let your password consist of both letters and numbers.
- Choose a unique password, not the same you use on other sites.
- Choose a password that is not easily connectible to you. Do not use the name of your spouse, your pet or your favorite sports team etc.
Why do I need to validate my e-mail address? How to do it?
Because of our high security standards it is important for us to be sure that the account holder and the owner of the e-mail address are the same person. Before you can play for real money at TrueMoneyGames your e-mail address must be validated. In order to do so, go to the menu "Tools > Validate E-Mail Address" and enter your validation code. The code was sent to you when you opened your account and a new code will be send to you every time you change your e-mail address. If you have not received a validation code, please check that you have entered your correct e-mail address in the menu "Tools > Change User Data".
Why is my credit card being declined and what can I do?
TrueMoneyGames transactions are treated as gambling purchases. Some banks that issue credit cards don't allow gambling transactions. Please try again, double-check your credit card data and change your current address to your credit card billing address. You may also just want to try a lower amount, sometimes your deposit will go through then. If everything fails, please have a look at our deposits page to find alternatives. For details, please contact us at support(at)truemoneygames.com.
What is the minimum and maximum deposit a player can make?
Currently the standard purchase limits for all credit cards and NETELLER are:
- €25 - minimum purchase
- €500 - maximum amount to purchase within 24 hours
- €1500 - maximum amount to purchase within 30 days
If you would like to deposit a larger amount, you may use Western Union or make a bank transfer. For details please contact our support at support(at)truemoneygames.com.
What is the minimum and maximum cashout amount?
Minimum is €50 for a bank transfer and €100 for a check. There is no maximum of course.
What payment methods do you accept for me to add money to my TrueMoneyGames account?
VISA, MasterCard, NETELLER, Click and Buy, Moneybookers, paysafecard, Bank transfer, and Western Union. Please check our real money pages for details.
How do I add money to my TrueMoneyGames account?
After you have logged into your account, go the Cashier by clicking on the "Cashier" button. Then click on "Deposit".
How do I cashout from my TrueMoneyGames account?
After you have logged into your account, go the Cashier by clicking on the "Cashier" button. Then click on "Withdrawal".
Are there any restrictions before I can cash out?
TrueMoneyGames restricts the frequency of "profit" cashouts to two per customer per 30-day period. A cashout can be made 10 days after the last deposit.
Can I modify/cancel my cashout after I made it?
Yes, if it has not been processed yet. Please contact our support at cashier@truemoneygames.com.
How long after I made a cashout will I receive my money?
It depends on the withdrawal option you selected. NETELLER is the fastest (2-4 days) and mailing a check is the slowest (7-15 business days). If it takes longer, please contact our support at cashier@truemoneygames.com.
I have deposited money by Western Union. When will it be credited to my account?
Usually we try to pick up your money within a business day. Keep in mind our time zone is GMT +1, so depending on your location it may be at night over here and our Western Union office is closed.
Can I transfer money to another user, or receive a transfer?
You can ask our 24/7 live support staff to make a money transfer from your account to another user.
Is my TrueMoneyGames account balance used for your operational expenses or is it kept in a separate account?
Our players' money is kept separate and absolutely secure.
How do I check the amounts I have deposited/cashed out or transferred?
After you have logged into your account, go the Cashier by clicking on the "Cashier" button. Then click on "History". A complete transaction history will be send to your e-mail address.
