How do I start a game?

In the Lobby you can click on the tab bars to switch between the different rooms. Currently we have four rooms: "Match", "Single Game", "Sit & Go" and "Tournaments". Once in the room of your choice, you can choose your preferred stake. You can then either sit down at an empty table (just double-click on the table line) and wait for an opponent. You can also join a waiting player with a double-click or register for a jackpot or tournament (if open for registration).

What happens if I am disconnected in the middle of a game?

You get 5 minutes to come back to the game. If you can't get back on time, Snowie settles the position. You can read more about our Snowie settlements at here. However, keep in mind that there is no Snowie settlement for jackpots and tournaments (you can either win in a normal way or on time).

Are the dice fair?

TrueMoneyGames uses a random number generator that is based on a hardware diode. This method offers our customers the most truly random dice in existence; even precision dice could not come close to this. Please read more about it in our security section.

I have received a message "Maximum number of watch sessions reached". What does that mean?

You can only watch one session at a time.

I would like to save my session chat, is that possible?

Yes, just right-click in the chat field and you'll be prompted to save the chat.

I see all those tournaments and would like to join. How can I do that?

Registration for our tournaments usually opens ½ hour before the tournament starts, for big events it can be extended to an hour; the actual time is displayed in the "registration" column. To register, just double-click on the tournament, agree to the rules and you're ready to play!

I don't seem to have access to the doubling cube, why's that?

This is because a) you have either activated the "automatic roll" feature, b) it's the so-called crawford game (when you're playing an n-pointer and your opponent is n-1 points away you're not allowed to cube in the following game) or c) the cube is already at a level when turning it again makes no difference to the outcome of a match (including the special case of 1-pointers).